FAQ

Answers to all frequently asked questions may be found here.

Customer Care

Order & Delivery


Wonderful! You've taken the first step toward your chosen position! Within the next few hours, you will get an email from one of our representatives with specific instructions on what you must do.

Pricing & Payment


Penpal is a convenient and reliable platform established to provide professional assistance in content writing and personal branding. With us, you will get a properly crafted written content, resume, linkedin profile content, and cover letter.

Quality & Satisfaction


We are passionate about what we do and make every effort to provide you with the exceptional customer experience. 


Expertise & Professionalism: Our writers undergo an intense 5-phase hiring process. 
We recruit only the most skilled professionals with a proven track record in different fields of studies. 


Quality & Originality: We deliver unique custom pieces of content written according to your particular needs and requirements. 


Security & Confidentiality: Your private information is safe and secure with us. We never pass or otherwise transfer your sensitive information to any third parties unless you purchased a service for that.


Service & Support: We're proud of our 24/7 customer support and writers team eager to give you a helping hand anytime.


you will be eligible for revisions for 30 days from the day of the delivery.


Depending on the package that you order.

Security & Confidentiality

Writers & Language


First, you should fill out the order form.
Make sure to provide accurate and clear instructions so that we can stay on the same page when it comes to the specifics of your assignment.

Your account will be created during the order placement.
Please note that we require a full prepayment in order to start working on your order.
Once your payment is processed, depending on the type of service you have ordered, you will receive an email with a questionnaire.

After filling the questionnaire, you can monitor the progress of your order and communicate directly with the writer.

When your order is completed, we will send you an email notification. You can download the document from your dashboard or via an email link.


Our top priority is providing you high quality content. We will do our best to ensure your satisfaction with the order received. Since we deal with qualified academic experts, the written materials you get will meet high-quality standards in terms of grammar, syntax, wording, content structure, depth of research, and industry customs. 


The writer will always proofread the final version of the work before submitting it to you regardless of the type of service you chose, be it writing, editing & proofreading, CV, LinkedIn Profile, Cover letter, or presentation.

LinkedIn Profile Optimization


We would love to help! It's an added service and can be added during the initial order.


After doing extensive research on your desired job and what is in demand in your field, we will produce tailored content for each component of your LinkedIn profile page and write in a word document with a full explanation of where to copy-paste the material.

Resume Writing